Sapient Insights Group

Payroll

Sapient Insights Group surveys organizations about their Payroll applications. Payroll, the first and most universally implemented Core HR application, achieved 93% adoption this year. The small percentage of organizations not using a complete Payroll solution note that they are using financial tools or accounting firms to handle payroll for employees.

Based on data collected in our 2023-2024 Annual HR Systems Survey, these are the vendors that scored highest in user experience and vendor satisfaction for this category, according to the Voice of the Customer.

Market Size

User Experience

Vendor Satisfaction

Market Size

i-enterprise

Enterprise
5,000+ Employees

User Experience

Rank
1
Workday
2
Oracle HCM
3
Ceridian Dayforce
4
SAP SuccessFactors
5
ADP

Vendor Satisfaction

Rank
1
Workday
2
Oracle HCM
3
Ceridian Dayforce
4
SAP SuccessFactors
5
ADP

Market Size

i-mid-market

Mid-Market
500 – 5000 Employees

User Experience

1
Workday
2
UKG Pro
3
Ceridian Dayforce
4
Paylocity
5
ADP Workforce Now

Vendor Satisfaction

1
Workday
2
UKG Pro
3
Ceridian Dayforce
4
Paylocity
5
ADP Workforce Now

Market Size

i-small-and-medium-business

Small & Medium Business
<500 Employees

User Experience

1
isolved
2
Intuit QuickBooks
3
Paylocity
4
Paychex
5
ADP Run

Vendor Satisfaction

1
isolved
2
Intuit QuickBooks
3
Paylocity
4
Paychex
5
ADP Run

For full details of this analysis and further information on all of the solutions included in our Voice of the Customer data set, be sure to visit Sapient Insights Group’s Research Marketplace, to access our Annual HR Systems Survey, 26th Edition using the link at the bottom of this page.