HR Service Delivery systems are designed to help organizations efficiently, effectively, and engagingly deliver a wide range of HR services to all stakeholders. These applications manage the entire HR experience, serving as the front door to the HR technology ecosystem. They handle all communication, content, and data sharing that’s central to an HR organization’s service model.
Our Voice of the Customer section of the paper is based directly on feedback, ratings, and comments from customers of these applications. There are dedicated sections examining the use of Employee Self-Service/Manager Self-Service, HR Portals and Communications, HR Content and Document Management, Employee Engagement/ Surveys, and Employee Help Desk/Case Management to provide a comprehensive view of how organizations manage their employees’ HR experience.
Insights include:
- The impact of HRSD systems on the employee experience
- Adoption and usage rates overall and by vendor
- User experience and vendor satisfaction ratings (with detailed commentary explaining the reasons behind those scores)
- AI in HRSD systems
- Budget ownership and governance
- Replacement plans and roadmap trends
