The Contingent Management Systems category has its own standalone section in the Sapient Insights Group Annual Report for the first time in 2025. The broad demand (and growing realization of the importance of) frontline and contingent workers, including freelancers, independent contractors, temporary staff, and service-based vendors, means that HR needs to have an understanding of the systems that help govern engagement models, tax considerations, and compliance obligations. These platforms are designed to centralize sourcing, onboarding, time tracking, and payment processes, while ensuring alignment with evolving labor laws and worker classification standards across regions.
Insights include:
- Adoption and usage rates overall and by vendor
- User experience and vendor satisfaction ratings (with detailed commentary explaining the reasons behind those scores)
- AI in contingent workforce management systems
- Type of contingent workers used, and the function responsible for their management (e.g. HR vs Procurement)
- Emerging trends in contingent workforce management
