The Benefits and Wellness application category remains one of the most complex areas in HR technology, as organizations navigate diverse global benefit structures from pensions and health insurance to flexible, voluntary, and wellness offerings. This year’s data examines traditional and emerging benefits to provide a detailed view into how organizations design, manage, and optimize benefits and wellness systems.
Insights include:
- adoption and usage rates overall and by vendor
- user experience and vendor satisfaction ratings (backed by in-depth commentary explaining the reasons behind those scores).
- AI in benefits systems
- budget ownership
- replacement plans
