The Sapient Insights Group’s Building Leadership Capacity in Complex Systems reflects nearly three decades of research, advisory experience, and industry observation. Building from this, the paper distills the critical attributes and actionable practices that define effective leadership, adaptive cultures, and sustainable change strategies in today’s dynamic business environment.

This research is designed to equip executives, leaders, and boards with a practical understanding of how these three elements intersect to drive organizational performance, innovation, and resilience. Topics we explore include:

• How organizations define, measure, and influence organizational culture
• The evolving responsibilities and impact of leadership in shaping culture and driving change
• Core change management principles and the organizational practices that support them
• The interdependencies between leadership, culture, and change management as strategic levers
• Common challenges organizations face when transforming culture and leading through change, and how they
• overcome them
• The types of technology solutions and vendor services emerging to support leadership development, culture work, and change enablement at scale
• Looking Forward:A view into emerging trends, capabilities, and strategies shaping the next era of leadership and culture work