This segment report is part of the 26th Annual Sapient Insights HR Systems Survey focusing on Payroll Systems. It provides Voice of the Customer insights directly from HR practitioners worldwide, offering a comprehensive view of payroll system adoption, user experience, and vendor satisfaction.
Key Insights Covered:
- Payroll Systems Adoption Trends: Detailed analysis of current and future purchasing approaches, including ERP/Payroll suites, Payroll/HRMS bundles, and best-of-breed point solutions.
- User Experience (UX) and Vendor Satisfaction (VS) Ratings: Rankings of top payroll solutions across Enterprise, Mid-Market, and SMB segments, with top-rated vendors such as Workday, isolved, ADP Workforce Now, and Ceridian Dayforce.
- Payroll Outsourcing and On-Demand Pay: Examination of outsourcing trends, including Professional Employer Organization (PEO) models, and the adoption of on-demand pay solutions.
- Customer Feedback and Analyst Insights: Unfiltered customer comments on payroll systems, including factors influencing high and low UX and VS ratings, such as ease of use, customer service, and innovation.
