The management of an organization’s relationship with their HR Technology solution provider is another area of Continuous Change Management that is often overlooked and under appreciated. A good solution provider relationship, built on respect, leads to better outcomes, less stress, and improvement opportunities for both parties. A solid solution provider relationship includes more than just appreciation and communication between the primary contacts; it also considers how well the solution meets the organization’s business needs and is perceived by the end users.

Our research looks at four major areas of customer feedback and analysis:

• User Experience: We ask our respondents to rank the quality of their User Experience on a scale of 1-5 (poor to excellent) for the most commonly deployed applications.
• Vendor Satisfaction: We ask our respondents to rank the quality of their Vendor Relationship on a scale of 1-5 (very dissatisfied to very satisfied) for the most commonly deployed applications.
• Meeting Business Needs: We ask our respondents to rate how effective their HR solutions are at meeting their organization’s basic business needs from always to sometimes.
• Vendor Relationship Feedback. We ask respondents to provide insight into the primary benefits and challenges driving their Vender Satisfaction ratings. We provide an aggregate view of the top three reasons for their Vendor Satisfaction and Vendor Dissatisfaction ratings.