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2020-2021 HR Service Delivery Systems/Service Delivery

2020-2021 HR Service Delivery Systems/Service Delivery

HR systems survey report cover with charts and data visuals, focusing on HR service delivery and customer voice, 23rd annual edition, by Sapient Insights Group.

The management of an organization’s relationship with their HR Technology
solution provider is another area of Continuous Change Management that is
often overlooked and underappreciated. A good solution provider relationship,
built on respect, leads to better outcomes, less stress, and improvement
opportunities for both partes. A solid solution provider relationship includes
more than just appreciation and communication between the primary contacts;
it also considers how well the solution meets the organization’s business needs
and is perceived by the end users.