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2020-2021 Benefit Administration and Services – Voice of the Customer

2020-2021 Benefit Administration and Services – Voice of the Customer

HR Systems Survey report cover page, showing data visualizations and world map for benefit administration and services applications, published October 2020 by Sapient Insights Group.

Benefits, which falls under the Administrative application category, is one of the most complex HR
application areas to address. Employee benefit structures vary greatly around the world. For example,
employees can be offered pension or retirement options, health insurance and/or other Health &
Welfare benefits (such as reimbursement accounts or EAPs), and voluntary/flexible benefits.