How Leadership Investment Facilitated Agency Growth
Ontario’s IT agency, which has about 50 employees, plays a vital role in supporting the city, one of the fastest growing in California. Agency employees manage everything from the 911 emergency system to the employee payroll system and even the library reservation system. They also are responsible for maintaining and updating technology and training city employees on various software systems.
City of Ontario CA
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Many city employees were now working remotely, requiring implementing and training on new collaboration tools.
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The demand for city services increased exponentially.
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The agency’s most experienced employees took early retirement packages.
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Sapient conducted 1:1 coaching for six of the agency’s managers and principal analysts, several of whom were new to their roles.
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In June 2024, the Sapient team conducted a multi-day workshop for the IT Agency to reinforce the fundamentals of its culture and instill a greater sense of psychological safety in a 3-part engagement.
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The Sapient Team Conducts Interactive Sessions with all Frontline IT Employees.
- The Sapient Team Meets with IT Leadership.
- The Sapient Team Facilitates A Meeting with the Entire IT Agency.
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In addition to the regular coaching sessions, the Sapient team met quarterly with the leadership team to review progress, check in on agency priorities, and brainstorm ways to address common issues.
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Strengthened Ontario’s IT agency’s leadership team.
- Coached recently promoted managers to better manage people, give constructive feedback, and conduct performance reviews.
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Helped identify key metrics for benchmarking the agency with those in similar cities, and then how to utilize data to support resources.
“Sapient helped us identify key metrics we should continually monitor, benchmark our organization with those in similar cities, and then use data to support our request for more resources,”