27th Annual HR Systems Segment Report: Benefits & Wellness Systems

Core HR systems are at the heart of an organization’s HR system environment and consistently represent, on average, at least half of the overall HR technology spend per employee each year. Over 94% of organizations with 100 or more employees have purchased at least one of these applications to help manage their workforce needs, a percentage that has only been steadily increasing.​ The three main segments covered in the Core HR Systems section of the Annual HR Systems Report are Payroll, Human Resources Management System (HRMS), and Benefits and Wellness Systems.

Each segment features its own Voice of the Customer (VoC) segment based directly on feedback, ratings, and comments from customers of those applications. The Benefits and Wellness Systems category is one of the most complex HR process areas. Solutions need to handle various benefits, including health insurance, retirement plans, paid time off, and various voluntary benefits – each with its own rules and calculations.