Sapient Insights Group surveys organizations about their HR Service Delivery applications. These applications grew as a category out of the need to deliver a wide range of new HR services to multiple stakeholders in an efficient, effective, and engaging manner. These applications manage the HR experience, communication, content, and data sharing that is part of an HR organization’s service delivery model.

Based on data collected in our 2023-2024 Annual HR Systems Survey, these are the vendors that scored highest in user experience and vendor satisfaction for this category, according to the Voice of the Customer.